How long will it take for my order to be delivered?
When you place an order, our telephone operator will advise you of the approximate delivery time.
This is usually 60 minutes, depending on weather, traffic conditions, busy restaurants and how busy
we are. Please note: Throughout peak hours and school holidays it is not uncommon for delivery times
to stretch up to 75-90 minutes. You will be advised of any outstanding times prior to placing your order.

I want my food delivered at a specific time. Is this ok?
We do not allow timed orders. But we do welcome your enquiry and our phone operator will advise
you of a good time to call back and place your order.

Do I get cutlery with my meal?
By default we do not provide cutlery with meals. If you are needing some cutlery with your meal,
please advise us at the time of placing your order and we will contact the restaurant for you.

I placed an order 60 minutes ago, and it has not arrived. What do I do?
Although we quote an approximate delivery time, we cannot guarantee a delivery time. If we think
your order will not make it within the quoted time, we will contact you and advise you of the delay.
We strive to get your orders to you on time, but unfortunately restaurant kitchens can get busy.
There are also other factors that can delay our drivers such as heavy traffic, road works, festivals
and large sporting events.

I have just placed an order, but now I wish to cancel it. What can I do?
Once placed, your order cannot be changed or cancelled. So please choose carefully! If you're
unsure about anything please do not hesitate to ask the operator. They are there to help!

I have special dietary needs. Can you customise my food order?
Many of the restaurants we deliver for do have various items which allow for special options. But this
does not guarantee that we can cater to your dietary needs as most restaurant's have supplied us
with a set menu. However, you are still welcome to query us, and we will do our best to help you and
offer a suitable solution to your request.

Where can I find nutricional information about your restaurant menus?
We do not provide nutricional information about our menus, but many of our restaurants do prepare
various low fat and MSG free meals, however you will need to ask us directly so we can call the restaurant
on your behalf and find answers to any questions you may have.

The meal I want is under $16.50 but I'm willing to pay that amount once the driver arrives.
Our computer systems will not allow us to process orders under the minimum amount of $16.50.
So unfortunately there are no exceptions. You must make the minimum amount if you want food
delivery from us.

Can your driver pick up some milk, cigarettes and alcohol for me?
Unfortunately we cannot deliver milk, cigarettes, alcohol or groceries. Under the QLD Liquor Licensing
Act of 1992 it is illegal for us to deliver any form of alcohol beverage to a customer for home delivery.
We can however pick up a 1.25 litre of any kind of soft drink or mineral water you would like. (An extra
$2.20 surcharge applies)

Do you accept all major credit cards?
Yes - we accept Visa, Mastercard, Diners Club and American Express.You will be asked
to provide your card details at the time of ordering to allow us to authorise the transaction. Upon
delivery you need to present the card for verification and sign the transaction voucher. A 5%
administration fee applies to payments other than cash, and this will be included in the total cost
advised by our telephone operator at the time of placing your order.

Why do I have to give my credit card details over the phone?
Due to increasing credit card fruad and theft, it is standard practise for us to gather your credit card
details at the time of placing your order, so we can authorise your card for billing. If you are uneasy
about giving your card details over the phone, we suggest you pay by cash.

Can I pay by Eftpos or Cheque?
Sorry. We only accept payment by cash on delivery, or credit card.

My order has arrived, and it is incorrect. What should I do?
In the unlikely event that your order arrives incorrect, you will need to call us immediately so we can
replace your meal.

I ordered food, but I don't like it. Can I get a refund?
People's tastes in food can differ. You may be use to a certain taste or portion size that you did not
recieve by ordering through us. Unfortunately there is nothing we can do about that. We do not give
refunds because you did not like the taste of the food, or the portion size is not what you thought it
should be. This is why we ask that you choose carefully from the menu, and please, ask our operator any
questions you may have, as we can always check the size and serving portion for you with the
restaurant.

I know you don't deliver to my suburb, but what if I pay an extra delivery charge?
We're always receiving a constant flow of people wanting us to deliver to their area. And as much as
we welcome this feedback, unfortunately we cannot be everywhere at once. However, we do plan to
keep expanding into new delivery areas throughout South East Queensland, so be sure to always
check our website for updates. You're also welcome to phone us for any delivery queries you may
have.

What days are you closed?
We are closed Christmas Eve, Christmas Day, Boxing Day, and New Years Eve. We are open for business
every other day of the year including Easter and public holidays. However, we do shut down certain delivery
zones for a very short period of time, once or twice a year due to restricted access. An example of
this would be Brisbane's River Festival. Please ring us at the time of these events and we will advise you on
what areas are open to you for delivery.

Is there a public holiday surcharge for home delivery?
Definitely not.

Are there any other conditions of use I should be aware of?
By using the service provided by Gourmet Deliveries, you acknowledge that Gourmet Deliveries is not
responsible for the quality and / or quantity of food delivered. Menus, items, prices and / or
descriptions may change without notice. If you have any queries, please ask your telephone
operator. You can also read our disclaimer for further information on our services.